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CUSTOMER EXPERIENCE MANAGEMENT
Arantech
Arantech have defined Customer Experience Management (CEM) as the ability to proactively monitor and manage in real time the lifecycle experience of every customer that comes into contact with the business and operational platforms of a communications provider. CEM manages the experience of an entire brand offering, monitoring customers at every point where they touch the business.
touchpoint™ is Arantech’s CEM solution that delivers actionable business and technical options that enable mobile operators to proactively monitor and manage customers, providing a 360 degree view of all customers, all the time, in real time, over any network or device, 24x7.
Arantech’s technology has demonstrably delivered incremental revenue streams and operational benefits with significant returns on investment to its customers. Arantech customers include mobile operators from four of the six largest mobile operator groups in the world, serving in excess of 140 million mobile subscribers
Enterprise Ireland is the Irish state development agency focused on transforming Irish industry. Our core mission is to accelerate the development of world-class Irish companies to achieve strong positions in global markets resulting in increased national and regional prosperity. We work closely with International buyers to identify and introduce them to Irish suppliers who can best meet their needs.
Categories:
- Business Activity Monitoring
- Customer Experience Management
- Enterprise Mobility Solutions
- Fixed Mobile Convergence
- Imaging for Camera Phones
- Messaging & SMS Applications
- Mobile Content/Weather Forecasting
- Mobile Moments
- Mobile Parental Control
- Mobile Payment Solutions
- Mobile Web Discovery & Directories
- On Device Portal
- Personalization & Content Discovery
- Targeted Advertising & Recommendations
- TV for Mobile
- User Generated Content Services
